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Claims Center
Have a claim? We're here to help. To keep things simple, we made filing a claim online fast and easy. We'll guide you through each step along the way.
Filing a claim online typically takes 10 minutes or less.
More claims resources
Check out a step-by-step overview of the home claims process so you know what to expect after filing a claim.
Check out a step-by-step overview of the auto claims process so you know what to expect after filing a claim.
You filed a claim. What's next? Log in to check your claim's status, schedule repairs, contact your claims rep, and more.
What to expect when you have a claim
What you'll need to file a claim online
To make it easy for you, we just need the basics
- Your username and password
- The approximate date of the incident
- General details of what happened
Other information, like a police report number or names of anyone else involved, can be added later, if applicable.
Why file online?
Download our app to file and manage your claim faster
Download our mobile app-it's the easiest way to manage your policy
- Easily file and track your claim
- Take damage photos for an estimate
- Call 24-Hour Roadside Assistance
- Make policy changes
- And more
Open the camera on your phone, hold it up to the QR code, and tap the link to download
Get started filing a claim against one of our customers. We'll contact you if we need more info.
Frequently asked questions about claims
You may file your claims online, 24/7, and you just need the basic details to begin your claim. That includes:
Filing online typically take less than 10 minutes, and we're available by phone at any time if you have a question about the process. Log in below to begin filing your claim.
The claims process, and how long it may take, varies based on the type of claim and the severity of damage. Once you've filed, a Liberty Mutual Claims Representative will review the incident details and get back to you within 1-2 business days.
You can also get updates and manage any next steps — including document uploads, repair scheduling, etc. — in your online account. You can also track your claim's progress online for real-time updates without picking up the phone. Still have questions?